Global Support
Unique international partnership programme
We stand behind our products and you with international global support, whether it’s a product-related question or a warranty issue, you can contact us with confidence.
We provide support during the sales process
Full range of product support
Product
replacement
Marketing
support
IT
support
We provide support during the sales process
Handling complaints
We respond flexibly and quickly to all requests and questions to find the best solution for our partners. Our customer service is always available.
Special prices, promotions
We offer all our Partners unique promotions to suit their needs, alongside our competitive prices. Whether it’s seasonal promotions, package deals or individual offers.
Full range of product support
Downloadable documents
We include downloadable documents with our products, so if you lose your user manual or need more information about our products, it’s not a problem.
Technical support
Many of our products come with user guides, which include information on installation and commissioning, and demonstration videos are available by visiting the product page.
Product information
We provide all information for our products, from technical parameters to energy consumption and IES files.
Product pictures
We provide a product image for our products according to strict rules, so that our partners can sell our brand through their webshops
Product replacement
We will replace your product free of charge if you experience a problem with any of our products within the lifetime indicated on the packaging.
Full product replacement programme
We stand behind our products with international global support. If they experience a problem within the lifetime indicated on the packaging, we will replace them regardless of where the customer bought the product and whether they kept the receipt.
Step 1.
The product has failed within the lifetime indicated on the box.
STEP 2.
Contact us! You don’t need a proof of purchase receipt, nor do you need to know who you bought the product from.
STEP 3.
We’ll exchange the product for another one!
STEP 4.
Use the new product.
Step 1.
The product has failed within the lifetime indicated on the box.
STEP 2.
Contact us! You don’t need a proof of purchase receipt, nor do you need to know who you bought the product from.
STEP 3.
We’ll exchange the product for another one!
STEP 4.
Use the new product.
Step 1.
The product has failed within the lifetime indicated on the box.
STEP 2.
Contact us! You don’t need a proof of purchase receipt, nor do you need to know who you bought the product from.
STEP 3.
We’ll exchange the product for another one!
STEP 4.
Use the new product.
Marketing support
Spectacular offline presence
We offer the most creative and effective visual solutions, from display design to posters and stop signs. We also execute our partners’ ideas, whatever they are.
Eye-catching templates for online interfaces
We can also help you with social media, whether it’s about posts or ads. We design and produce it to help you sell to your partners.
IT support
Webshop ready-made materials
We generate files for our products that are suitable to be displayed in the webshop interface, so our partners no longer need to generate a separate file for our products.
Complete product database
For our partners, we provide data lists for our products, from which they can find the image of our products and other specifications.